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VeeamSan Jose, CA, USA
Technical Lead Manager (Forward Deployed Engineering)
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On-siteFull Time$169.9k - $315.6k per yearPosted 3 days ago
About the role
- As a Technical Lead Manager, you will lead a team of Forward Deployed Engineers delivering complex customer deployments to the Securiti AI platform within Veeam
- You will own three key areas: your team’s growth and performance, delivery across a portfolio of enterprise accounts, and the customer experience from first deployment through scaled use
- You will help your team turn complex data, security, privacy, and AI needs into clear technical outcomes
- This is a hands-on technical leadership role
- You will stay close to the work by reviewing architecture, guiding technical decisions, supporting escalations, and improving the patterns and tools your team uses to deliver
- Your impact will come through strong people leadership, clear communication, and predictable execution across multiple accounts
- Manage and grow a team of Forward Deployed Engineers, including hiring, onboarding, coaching, performance, and career development
- Own delivery across a portfolio of enterprise accounts, including planning, milestones, risks, timelines, and customer outcomes
- Balance team workload and account assignments based on skills, capacity, customer needs, and growth opportunities
- Set a clear operating rhythm for status updates, delivery tracking, risk management, and escalation before issues grow
- Manage customer expectations with executive and technical stakeholders, keeping commitments and delivery aligned
- Review solution architecture, guide complex technical decisions, and help resolve escalations
- Support deployments across cloud, hybrid, and on-premises environments, including Kubernetes, containers, Linux, and cloud infrastructure
- Set technical standards, reusable patterns, and playbooks that help the team deliver with quality and consistency
- Champion AI-forward ways of working, including reusable tools and automation that improve team speed and quality
- Partner with Sales Engineering, Account Executives, Product, Engineering, Customer Success, and Professional Services on pursuits, escalations, roadmap feedback, and customer delivery
- Share field learnings with Product and Engineering to improve the platform and strengthen how the FDE organization operates Benefits
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
- Unlimited paid time off, plus 3 global VeeaMe Days for self-care
- Medical, dental, and vision coverage from day one
- Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
- Mental health support, therapy sessions, and digital wellness tools via SupportLinc EAP
- 401(k) retirement plan with matching contributions up to annual limits
- Legal services, identity protection, and supplemental health insurance options
- AirVet: 24/7 virtual veterinary care at no cost
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program
- Tax-advantaged spending accounts for healthcare, dependent care, and commuting
- Experience using AI-native tools, automation, and modern engineering workflows to improve delivery and team effectiveness
- Experience leading customer escalations with clarity, calm, and accountability
- A high-ownership mindset, with the ability to build trust, create structure, and drive outcomes across people, programs, and customers
- Technical depth in deployment and infrastructure, including Kubernetes, containers, Linux, cloud platforms, and hybrid environments
- Ability to review technical architecture, understand systems and code, challenge assumptions, and help teams make strong technical decisions
- Strong program and delivery management skills, with experience managing multiple customer accounts, timelines, risks, and priorities at once
- 8–12+ years of experience in technical, customer-facing delivery roles, such as forward-deployed engineering, solutions engineering, platform engineering, or technical consulting
- Working knowledge of data security, privacy, governance, or regulatory topics across enterprise environments
- Experience managing engineers or technical delivery teams, including hiring, coaching, performance management, and career development
- Strong communication skills, with the ability to set expectations and build trust with executives, business leaders, engineers, and internal teams
- Experience using delivery or project management tools to track multi-account programs
- Experience working in fast-paced, high-growth, geographically distributed teams
- Familiarity with regulatory frameworks such as GDPR, SOC 2, or ISO 27001, especially across multiple geographies
- Experience leading forward-deployed, professional services, solutions delivery, or technical consulting teams at enterprise scale
- Experience with DSPM, CSPM, DLP, data governance, privacy platforms, or related security domains