On-siteFull Time$225k - $240k per yearPosted 10 days ago
About the role
Zeta Global is seeking a hands-on Senior Engineering Manager to lead the Loyalty product that powers the Zeta Marketing Platform (ZMP)
Reporting to Sr. Director, Engineering, this leader will own the technical execution, architecture, roadmap, and delivery for one or more core loyalty features. The role requires strong technical judgment, exceptional engineering leadership, and the ability to drive complex initiatives across multiple engineering teams
Zeta Loyalty helps brands move beyond static loyalty programs with intelligent experiences designed to deepen engagement. The next gen Zeta Loyalty platform is envisioned to be AI-powered and agentic
This is a technical leadership role. The Senior Engineering Manager is expected to remain actively involved in architecture, design reviews, technical decision-making, and production operations while developing engineers and technical leads and delivering reliable Loyalty product capabilities at scale
Zeta Loyalty provides a configurable program definition, member foundation, reference data, rules engine, and offer capabilities required to launch enterprise grade loyalty programs
Rather than simply managing points, this product creates a flexible loyalty platform that enables brands to define their program, reward customer behaviors, and evolve their loyalty strategy without requiring custom engineering
The key mission of the product is tightly integrating with other services of the ZMP, such as identity, events, messaging and seamlessly executing the loyalty program rules based on user behavior
Additionally, there is an urgent need to integrate Loyalty with AthenaOS, Zeta’s AI-powered assistant, to bring predictive intelligence, real-time activation, conversational AI into the loyalty domain
Own the complete Loyalty product suite, which includes, but not limited to:
Customizable loyalty programs
Configurable reward rules
Flexible tiering structure
Reward points tracking
Tight Integration with system notification & user messaging frameworks
Omnichannel support
Unified ZMP Identity
Unified ZMP Analytics
The Senior Engineering Manager is accountable for the architecture, implementation, operational excellence, observability, monitoring & reliability of the owned products
Technical Leadership:
Lead the architecture and technical direction for assigned domains
Translate product strategy into executable engineering roadmaps
Participate in quarterly planning and deliver the workloads on a timely manner, with high quality
Drive technical design for services, APIs, schemas, background jobs
Review designs and ensure alignment with platform architecture and engineering standards
Identify scalability, reliability, security, and maintainability risks
Champion reusable solutions and eliminate unnecessary duplication across different features
Engineering Leadership:
Build and lead a high-performing team of engineers and technical leads
Coach and develop engineers through mentoring, technical guidance, and regular feedback
Establish clear ownership, accountability, and engineering best practices within the team
Foster a culture of operational excellence, engineering quality, and continuous improvement
Balance new investments with operational responsibilities and technical debt
Work with other engineering teams to transform the Loyalty product into a seamlessly integrated ZMP offering
Cross-Team Collaboration:
Partner with Product and Engineering teams, Architecture, SRE, DevOps, Security, and FinOps teams
Coordinate delivery of initiatives that span multiple engineering teams
Resolve technical dependencies and implementation challenges
Drive alignment around platform standards and engineering best practices
Communicate technical trade-offs, priorities, and delivery risks clearly
Reliability, Security, and Operational Excellence:
Ensure the product services & components meet availability, latency, scalability, and recovery objectives
Embed observability, monitoring, capacity planning, and operational readiness into platform design
Improve tenant isolation, workload fairness, and platform resiliency
Partner with Security teams to build secure-by-default platform capabilities
Drive continuous improvements in operational efficiency, reliability, and cloud cost optimization
Success will be measured through:
Delivery of Loyalty roadmap commitments
Hire engineers, build and lead a team dedicated to development of the Loyalty product as per agreed plan
Product availability, reliability, and operational health
Improved developer productivity and satisfaction
Successful migrations and retirement of legacy services
Team engagement, growth, and engineering effectiveness
Strong operational knowledge of observability, incident management, and production readiness
Experience designing and operating highly available production services
Strong technical expertise in distributed systems, APIs, cloud-native architectures, and shared platform services
Significant experience building and operating large-scale distributed platforms or multi-tenant SaaS systems
Experience leading engineering teams responsible for application full-stack development
Excellent communication and cross-functional collaboration skills
Demonstrated ability to mentor engineers and grow technical leaders
Experience partnering with multiple engineering teams to deliver shared capabilities
Experience building marketing technology, customer-data, analytics, or large-scale SaaS platforms
Experience with agentic applications, AWS, Kubernetes, Kafka, Snowflake, Iceberg, PostgreSQL, Redis, Node.js, React.js, or similar technologies
Experience with cloud cost optimization and FinOps practices