Engineering Manager

Who you are

• Experience managing an engineering team delivering high-performance services at scale, ideally site reliability engineers or infrastructure engineers running production software as a service systems
• Technical depth in background job processing and caching technologies such as Redis and Sidekiq, sufficient to guide decisions about upgrades, capacity, and failure modes
• Experience managing reliability against service-level objectives, including defining service-level indicators, setting up burn-rate alerting, and planning capacity
• Experience running a 24/7 on-call rotation and coordinating high-severity incidents
• A track record of balancing operational work and incident follow-ups with roadmap projects, and pushing back on scope when deadlines can't be met
• Experience leading a fully remote team across time zones in the Americas, Europe, the Middle East, Africa, and Asia-Pacific What the job involves
• As Engineering Manager, Architecture Engineering: Async, you'll lead a distributed group of Site Reliability Engineers and Backend Engineers
• You'll support their development and balance production reliability with platform projects, including zero-downtime Redis upgrades, support for single-tenant and cell-based deployments, and the move from queue-based job orchestration to a durable workflow engine
• Lead, hire, and grow a team of site reliability engineers and backend engineers, supporting career development, promotions, and onboarding
• Own reliability for the job processing and caching platforms, including service-level objectives, error budgets, alerting, and weekly operational reviews
• Manage capacity planning, support escalations, and incident follow-ups, balancing operational work with roadmap projects and rescoping work when deadlines can't be met
• Run the team's part of GitLab.com's first-tier on-call rotation, including shift coverage, onboarding, and handovers, and serve as incident commander for high-severity incidents
• Drive zero-downtime Redis version upgrades and automate operating system patching and reboots
• Adapt job processing to run in single-tenant and cell-based deployments
• Own the migration from queue-based job orchestration to a durable workflow engine, defining the first use cases, a measurable migration path, and the roadmap
• Own quarterly planning and the team roadmap, and clarify shared operational responsibilities with partner teams, including Git storage Benefits
• We offer benefits to manage your health, wealth, and well-being regardless of location
• Flexibility in schedule to be there for life’s important moments
• Equity compensation & Employee Stock Purchase Plan offered
• Generous Paid Time Off